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Price
Adjustments:
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At Indy Q Shop you will find the most
competitive cue pricing for Cue (s), Pool Cue (s), Custom Cue (s) and Cue Cases.
Indy Q Shop reserves the right to change any pricing without notice because of unforeseen price adjustments.
Prior to shipping of any Cue, Pool Cue, Custom Cue or Cue Case purchases, customers will be notified of any price changes.
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Cue-Trade-In
Procedure:
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A) If there is an interest in
trading in a select pool cue(s) toward a new cue purchase at an equal or greater value,
please e-mail
INDY Q SHOP at:
IndyQ@sbcglobal.net
and/or call Roy Malott at: 317.780.0042.
B) For a trade in value to be determined, your cue(s) must be shipped to
INDY Q
SHOP, 2608 S. Madison Ave., Indianapolis, IN 46225 for an appraisal. Call or e-mail before shipping any cue(s) for the purposes of photography services and/or an
appraisal trade-in evaluation.
C) After this trade-in value is determined INDY Q SHOP will contact you with this information. This value may then be
accepted or declined. If this value is declined, the cue(s) will be returned by Federal Express Delivery Services at the full expense of
INDY Q
SHOP within the following 2 Business Days, 48 hours. U.S.
Customer Policy.
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Shipping:
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Federal Express is the primary carrier used for the delivery of your new
merchandise and/or the return of items. Many times the charges
for shipment of a new pool cue(s) and/or cue case will be $20 or less
throughout the United States. Free Federal Express Shipping may be included in your purchase price.
International Shipping ... These charges are to be determined by the shipping address.
Additional shipping options are available and those charges would be determined and
added to the total purchase price.
U.S. Postal Express Mail Delivery ... A little slower but very
reasonable shipping and handling charges.
Insurance Disclaimer: It is strongly recommended that all
buyers, sellers and/or individuals add insurance coverage for the value of the
merchandise and/or items. You are responsible for asking for your
items to be insured at an additional charge to you. If your option
is to not insure your item purchased, Roy Malott and/or INDY Q SHOP cannot be held responsible for
damages and/or
loss incurred during shipping. If your purchase is damaged or lost in shipping and full insurance coverage was obtained,
INDY Q SHOP, Roy Malott, will work to resolve the issue as
quickly as possible. Upon resolution with the carrier, the purchase
will be replaced and/or refunded at the discretion and option of INDY
Q SHOP for the merchandise price. If the item was purchased by credit card, a 5% merchant fee will not be refundable.
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Damage:
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Your item(s) will always be packed to the best of our abilities
using the highest quality materials resulting in the finest protection available.
If there is
visible damage to your package upon delivery, this should be brought to the attention of the carrier
personnel. If there is damage found when the package is opened, then a claim with the carrier will need
to be filed immediately, and notification made to INDY Q SHOP of this issue and/or claim
if insurance was an added option with your items. INDY Q
SHOP will be happy to assist in this procedure as warranted.
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Cue Guarantee:
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A Return Authorization Number for any cue exchange is required
prior to the return of a cue purchased. This Authorization Number is simply obtained by calling
INDY Q SHOP, Roy Malott, at: 317.780.0042.
Wrong Item Received:
INDY Q SHOP works hard to avoid a shipping error. Since
March of 1993, INDY Q SHOP has only had one
shipping error made. That mistake was quickly and easily corrected with
an exchange of merchandise. If needed simply notify INDY Q
SHOP of the error. A pick-up order will be requested for the return,
and the corrected item will then be shipped
back to you at no additional expense.
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Exchange Policy: |
A)
The Exchange period is up to 48 hours after receipt of your purchase.
If an exchange is desired, INDY Q SHOP
must be notified of this request within the 48 hour evaluation period
of time. After the 48 hour evaluation period of time has
expired no exchange of a cue purchased can be authorized. U.S. Customer
Policy.
B) Your cue, cue case and/or other billiard
merchandise purchase may be
exchanged up to one time for another cue of equal or greater value.
If the value of the new
cue is more expensive than the original cue being exchanged, the added
charges are to be paid prior to shipping.
C) The cue must be returned in the
same New Original Condition as it was received. Your New Cue purchase may
not be chalked. A reasonable 48 hour test evaluation period applies. If there is any damage noted to the cue being returned
for exchange, the cost of any repair plus a 10% handling fee will be
deducted from your purchase price. There will be NO deductions for defects
noted as flaws caused by the cue maker in the construction of the cue. Any
additional return and/or shipping charges to be paid by you, the buyer,
seller and /or individual.
D) After authorization for an
exchange the item and/or merchandise being returned must be received within
the following 3 Business Days.
E) Return shipping costs for exchange
are the responsibility of the buyer. Insured Shipping is strongly
recommended but not required. If insurance is not purchased for shipping
you are responsible for any damage and/or loss.
F) Any cue that is Sale Priced,
Discounted, Clearance Priced, Pre-Owned, Repaired, and/or Sold As Is
…
may not be exchanged. If there is an authorized exchange noted a 20%
restocking fee will apply to cover time and handling services.
Customer is responsible for all shipping and handling charges.
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Return Deliveries:
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Shipping Charges are non-refundable. |
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Disclaimer:
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The information in this document
has been reviewed and is believed to be accurate. However, neither INDY
Q SHOP. nor its affiliates assume any responsibility for
inaccuracies, errors, and/or omissions that may be contained herein. In no
event will INDY Q SHOP or
its affiliates be liable for direct, indirect, special, incidental, and/or
consequential damages resulting from any defect and/or omission in this
document, even if advised of the possibility of such damages.
INDY Q SHOP reserves the right to
make improvements or changes to this document and the products and/or
services described at any time, without notice and/or obligation. This
information applies to the continental United States, Canada, Japan,
Germany, Taiwan, and/or all other areas of the world unless specifically stated otherwise.
©2003. INDY Q SHOP, All rights reserved.
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| Privacy Policy:
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Indy Q Shop will not share
your personal
information with any one. |
| Customer Comments: |
Send Email to: IndyQ@sbcglobal.net
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